Driver

The driver called me at 15h38 to ask for directions. We agreed he'd call me when het got to a certain shop as he knew where that shop was. At 18h49 he called to say it was now too late to deliver and he would get up first thing in the morning to make the delivery. It would've taken at most 30 minutes to get from his current location to the the shop we spoke about. He should've made it by latest 16h30 if he drove slowly. I wonder where the driver was all this time as he never said he got lost and when we spoke in the afternoon he didn't say he had other deliveries? I have now been holding on the line to speak to an agent for 10 minutes. I would not recommend SkyNet as a courier service.