BG
Betty G

1 reviews | Active since Jun 2020

02 Dec 2023, 08:10

Don't use Skynet.

I put an order into a JBG Co this week and yesterday received two sms's saying "Out for delivery" I waited all day and into the night 7.30pm. My son used their tracking and it said Skynet not responding and then eventually 'Out for delivery" I know couriers are very busy at this time of year but when one receives a notice to say they are out on delivery one expects to get it that day. My son was tracking the site for me. At 7.30pm I went to bed. This morning he gets a message on his phone to say "Consignee Not Available' at 5.50pm" I am furious as i waited all day and my son and I waited into the night and Skynet has the nerve to tell a lie and say I was not available. They usually phone from my gate-no phone calls on either my son's phone or mine. Online shopping used to be a pleasure but this is the second time in more or less a week they have not arrived on the day of their delivery. They should have phoned-that would have been perfectly acceptable but instead they lie-which is becoming more the norm in SA these days. I will try not to shop online in future.

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply04 Dec 2023, 13:55
Official
 
Dear Betty

Thank you for sharing your feedback. I apologise for the delay in the delivery of your consignment. 
We have taken steps to ensure that you receive the parcel today. 

Kindly note our consultant will be on contact with you to shortly to confirm the delivery details. 


Yours sincerely,
SkyNet Worldwide Express