Don't use Droppa

Item: Skynet Worldwide Express
Rating: 1
Author: Christine A

I've used Droppa a few times and although their service is inconsistent and the WhatsApp assistance is useless my deliveries have been made. However, my last delivery with them has made me delete the app and swear to never use them again. The package was 'out on delivery' for 2 days, after which the driver phoned my friend at the delivery address to ask for her address claiming it was not on the waybill. I have a copy of the waybill and I sent her a picture of it where it is clearly documented. On top of that, I had a giant sticker on the box with the address written in block print. Your customer service on WhatsApp is terrible, they just leave you on read or don't even read what you're telling/asking them. All in all, this last experience is just not worth putting up with the other minor inconsistencies and bad service. I wouldn't recommend them to anyone.

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Replies (1)

Skynet Worldwide Express's replyOfficial

07 Mar 2022, 13:22

Dear Christine Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please kindly note your query was escalated to droppa and one of their consultant will give you a call shortly Please do not hesitate to connect with us at any time on *** or ***

We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre

Skynet Worldwide Express's reply07 Mar 2022, 13:22

Official