VM
Vuyo M
1 reviews | Active since Jun 2021
01 Oct 2022, 06:31
Do not use Skynet, their delivery people are dishonest
I wanted to write a bad review but I saw the number of bad reviews and wondered if you care to improve customer experience. One of your drivers **** when having to deliver my parcel. He called Skynet Office and told them that he was outside by my place and cannot get hold of me, meanwhile he was not. I was told that the parcel will be delivered on Friday between 8am and 5pm. The delivery did not happen and no one communicated with me. This is the last time I have my parcel delivered by Skynet and I hope people and companies read reviews before offering contracts or consider hiring your service. They are the worst. I wasted my entire day waiting. Today I have errands to run. I will not be at home to collect. The driver will probably say he is outside again just for the fun of it. Whoever recruited him needs to go with him. They do not deserve a job.
Lastly, if the delivery time is up to 5pm, I'd strongly recommend checking with your drivers before the company closes to check if all deliveries were made and inform customers.
Helpful (0)
Replies (3)0
Replies (3)
Skynet Worldwide Express's replyOfficial
03 Oct 2022, 07:55Dear Vuyo Mafeke
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that I call or email you to discuss how we can provide you with a solution.
I look forward to hearing from you.
Please do not hesitate to connect with me at any time on *** or ***.
I assure you of my personalised service at all times.
Yours sincerely
SkyNet Worldwide Express
Skynet Worldwide Express's reply03 Oct 2022, 07:55
Official
Dear Vuyo Mafeke
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that I call or email you to discuss how we can provide you with a solution.
I look forward to hearing from you.
Please do not hesitate to connect with me at any time on *** or ***.
I assure you of my personalised service at all times.
Yours sincerely
SkyNet Worldwide Express
VM
Vuyo M's updateReviewer Update
03 Oct 2022, 09:42Call me on *** and then send an e-mail to *** to confirm that you called. My tracking number is VOX189210...I called and waited for 20 minutes before I ran out of airtime. I still did not get any assistance. The agent called me back to connect me to the driver who denied that he was doing the delivery on Friday. He then hung up because he ran out of lies. Apparently Lucas was supposed to do the deliver. I do not think its the real name. He is just hiding because that name.
I am told that the delivery will be made before 1pm today. I do not believe that. I cannot wait for one o'clock. I am losing money every minute because of your incompetence. For the record, you are not doing me any favour! You are providing a service that is paid for!! Do your job or hire people who can!!! You have more bad reviews than good, clearly something is not right. Close the company when you no longer see the need to service people!!
I am told that the delivery will be made before 1pm today. I do not believe that. I cannot wait for one o'clock. I am losing money every minute because of your incompetence. For the record, you are not doing me any favour! You are providing a service that is paid for!! Do your job or hire people who can!!! You have more bad reviews than good, clearly something is not right. Close the company when you no longer see the need to service people!!
VM
Vuyo M's update03 Oct 2022, 09:42
Reviewer Update
Call me on *** and then send an e-mail to *** to confirm that you called. My tracking number is VOX189210...I called and waited for 20 minutes before I ran out of airtime. I still did not get any assistance. The agent called me back to connect me to the driver who denied that he was doing the delivery on Friday. He then hung up because he ran out of lies. Apparently Lucas was supposed to do the deliver. I do not think its the real name. He is just hiding because that name.
I am told that the delivery will be made before 1pm today. I do not believe that. I cannot wait for one o'clock. I am losing money every minute because of your incompetence. For the record, you are not doing me any favour! You are providing a service that is paid for!! Do your job or hire people who can!!! You have more bad reviews than good, clearly something is not right. Close the company when you no longer see the need to service people!!
I am told that the delivery will be made before 1pm today. I do not believe that. I cannot wait for one o'clock. I am losing money every minute because of your incompetence. For the record, you are not doing me any favour! You are providing a service that is paid for!! Do your job or hire people who can!!! You have more bad reviews than good, clearly something is not right. Close the company when you no longer see the need to service people!!
Skynet Worldwide Express's replyOfficial
03 Oct 2022, 12:16We are taking this incident seriously. We have made arrangements to ensure that you receive your parcel soon.
Skynet Worldwide Express's reply03 Oct 2022, 12:16
Official
We are taking this incident seriously. We have made arrangements to ensure that you receive your parcel soon.