ZN
Zanele N

1 reviews | Active since Feb 2023

02 Feb 2023, 09:59

DO NOT USE SKYNET. LOSE PARCELS & NOT HELPFUL

Skynet has to be the very worst courier company I have ever used! I placed an order last week for 2 parcels (*** & ***) for delivery at a business address and then get a call on Saturday from the driver saying he is delivering... on a Saturday when there is no one at the business park! He then says, no problem, they will deliver on Monday. Monday rolls around...nothing. Tuesday, I call them and follow up, they assure me the parcels will be delivered Wednesday between 1 & 5pm. Wednesday comes and goes and nothing. I call now on Thursday only to be informed (after being on hold for about 15 minutes while they try and find the parcels) they have misplaced them and not sure where they are and can't find them on the floor!!! This is absolutely unacceptable and I will never use this service again and do not recommend; infact I will advise against.

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply02 Feb 2023, 10:30
Official
Dear Zanele N****ayi

Thank you for your review. We are sorry to hear that you had a frustrating experience. We are currently working on a solution and should have an answer for you soon. 

 Please let us know if you prefer that we call or email you to discuss this issue further. Yours sincerelySkyNet Worldwide Express