DISHONEST BUSINESS ETHICS – FINANCIAL LOSS - Businesses beware of Skynet Worldwide Express.

<p>The company I work for has been using skynet for a few years, the lack of communication between the "support staff" and their clients have gradually become worse as their company has become more successful. Recently an expensive company order was lost by skynet. We had taken their insurance option as advised by skynet due to the fact they had also lost a company order a year prior to this incident. Initially they were understanding and took our calls then requested the necessary documentation be provided for the refund, we spoke to several staff (including the manager) of the Durban branch who assured us that this matter will be resolved. We made numerous calls and emails (all these calls just to get info was at our company’s cost, another way you lose money conducting business with skynet) to several skynet staff to enquire what were the delays but were always told it is been resolved and there is a long waiting period probably three months for us to be refunded via an eft as we did not want to credit our account, if we chose crediting the account it would be done immediately. Four months later we have been told via a casual email our claim has been declined, even though we were advised a month prior that they were going to send us the proof of payment within two weeks. Skynet was advised by my manager three weeks ago that they must send us formal notification stating this as we are intending to take the legal route. Due to the fact that our company was misled by several staff that this claim will be refunded, we incurred the cost of supplying our client with a replacement order which was at a higher cost. Skynet does not want to refund or even compromise in any way. Legally we were advised to not only to claim for the loss of the actual parcel but the entire order as we were misled to supply our client instead of cancelling. Due to skynet not communicating or compromising they will now be responsible for basically double the amount of the loss which includes the new shipment as well and all the costs incurred. All the staff that was dishonest will apparently be reprimanded that is the only result of skynet losing our parcel, once again how does this assist our claim? These staff will continue this cycle of misleading their clients who will only bear the burden of financial loss. The hundreds of business owners and companies that have a skynet account or contemplating making use of their services must review their policies and procedures and pray they never lose any valuable parcels. Skynet will assure you they have your best interest by mentioning they are assisting you but it is only delay tactics on their part. It is very disappointing that they have treated our company with complete disregard. Every company that makes use of skynets services should be made aware of the way skynet conduct a claim and the tactics they use to get away from their obligations. If we were made aware of these incidents we would not be in this predicament. Once their clients are notified with proof of their dishonest business practices they will seek alternative courier companies as they are hundreds of them available. This incident is a valid complaint and I did not want to use the social media platform but we have been forced to as we receive no responses from them, they read the emails and just ignore them. Any businesses that want proof of this complaint are most welcome to contact us and we will send details of the two claims / losses we incurred by skynet courier services, proof of emails and recordings. Skynet does not understand that the parcels lost are orders and at times are high value. I believe they need to be taken to task with their dishonest business practices, if that means them been sued, reported to the ombudsmen, or this complaint been posted on every social media site for all their clients to seriously evaluate if they still want to make use of skynets services. Cheaper rates are great but not if the courier company continuously loses valuable cargo that costs your company more than the cheap rates rather use a more reputable courier with ethical business practices. How many businesses can afford losing parcels while having insurance but not been refunded due to "technicalities" which were created solely to benefit skynet ?</p>