Disgusting Service Delivery

Complaint - Waybill ***

The service I received has been disgusting.

1) The driver tried to deliver on a Sunday 8 September 2024, the company was closed. No communication was received from Skynet to reschedule the delivery on a normal working day.

2) I had to contact Skynet to reschedule the delivery which I did 11 September 2024 and the response I received was as per below on the whatsapp portal:

"Good day The parcel is currently at the depo. A request has been sent to operations to arrange delivery and a notification will be sent once the parcel is scanned out for delivery."

3) Now I am told the parcel was returned to the sender. This is absolutely disgusting service from Skynet!

Skynet is not customer friendly at all.