Disgusting service

<p>I had a package that was supposed to be delivered to me last, it was dispatched on the 02nd of Nov and the next day I tracked the parcel is showed that it is was in PE then I call the Skynet office in Pretoria to check if what I saw was right an yes indeed it was true that the parcel was sent to PE but I will surely receive it Friday. Friday came and passed and there wasn’t a delivery so Monday the 07th of Nov I call to find out what went wrong as I haven’t received my parcel and I called the Pretoria office which put me through to Johannesburg. The service I received at that branch was appalling!!!!!!!!!!!!! I got put from pillar to post so many times I lost track of the names of the people who were attempting to “assist” me.</p> <p> </p> <p> </p> <p>I got calls cut in my ear, the premium service department either were cutting the calls or no one was answering the phone as I was put there 4 times with no response and the calls got cut. And with regards to the department that can help me track the parcel spoke to Lydia, Marlene and Bridgette. Lydia put me through to the overnight services and I was kept on hold for a while then the call cut. Marlene tried to put me through to Elizabeth in the premium service department with on luck yet again and the calls got cut. I called again via the switchboard and Marlene tried to put me through again and yet again the call got cut and after that I decided I will ask for the premium service department at the reception and I got put through with no response AGAIN AND THE CALL GOT CUT.</p> <p> </p> <p> </p> <p>After all that I call yet again because I don’t have the status of the parcel so a lady my the name of Bridgette got my call and said she is going to contact the driver and I was put on hold yet again then she came back to say the driver (Desmond) is not picking up and his number is as follows 073 ********** . When I called the number Charmaine answered not Desmond and she clearly states that she didn’t receive my parcel and she knows nothing about it and she has spoken to a lady at Skynet to confirm that. So yet again I called Skynet and I asked to be put through to Bridgette another lady picked up the call, told the whole story of being sent from pillar to post etc I give her the tracking number, she puts me on hold come back after a while saying they can’t get hold of the driver and apparently there wasn’t an address on the waybill so I had to give the address and it will be sent to the relevant person.</p> <p> </p> <p>I am really disappointed at the fact that it took about 15 calls plus and having calls cut etc just to find out there wasn’t an address but the office park name, company name and my number was on the waybill.</p> <p> </p> <p> </p>