SJ
Sonto J
1 reviews | Active since Nov 2020
28 Dec 2021, 09:35
Disgusting service
This is the worse courrier company ever they will send u msg in the middle of the night telling you that your parcel is out for delivery after that they dnt deliver, their lines are not working m so ****ed I want my parcel
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Skynet Worldwide Express's replyOfficial
31 Dec 2021, 07:52Dear Sonto,
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. We are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Your parcel has been delivered 30/12/2021 15:20:00 | MBATHA.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply31 Dec 2021, 07:52
Official
Dear Sonto,
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. We are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Your parcel has been delivered 30/12/2021 15:20:00 | MBATHA.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre