Disgusting service

I would like to express my utter disgust with the service received from Skynet. I lodged a same collection on the 04th October. I liaised with Debbie Bailie, made immediate payment and the parcel for collection and delivery to East London was never collected. I called their offices frantically 9 times as my sister was getting married the next day and needed the items. Either to be cut off or sent from pillar to post. I eventually called the east london branch and a kind lady gave me tamooka and pieter details. None of them were helpfull. Needless to say the parcel was never collected and to date after spoken to Debbie so many times its now been passed to Jenny for my refund which was promised. To date nothing. I want my refund as you inconvenienced me tremendously or ill take it further. I wont be using your pathetic services ever again. Believe that.