Disgusting.Overnight express yet waiting over 72 hours!
<p>I am absolutely furious. I am using Skynet couriers through Rush and the service is shocking! I have ordered overnight express parcels from 24th July & my clients are still waiting. They have very excuse under the sun from no waybill. To the one where I placed order 27July & they say I missed cut off...fair enough then why didn’t they collet Friday, but then they say supplier closed at 3pm, so they couldn’t, yet today its 1pm & I expressed how urgent this order, is as my clients event is this evening & they say no they will collect today before 5 and deliver tomorrow before 5? How can that be overnight courier if they getting it 4 days later. I use this company daily and every one of my orders has been a nightmare & no one bothers to call me back or assist me?</p>
Dear Lara,
We received your request for collection on Friday. We collected. Please contact Rush regarding your collection delay.
Please provide us with the delivery address as the address given to us is not correct.
Regards
Skynet SA
Dear Lara,
We received your request for collection on Friday. We collected. Please contact Rush regarding your collection delay.
Please provide us with the delivery address as the address given to us is not correct.
Regards
Skynet SA
How can you say the address is incorrect, I checked it with your consultant and she said it is correct. Plus it’s a delivery address you have delivered to before, so that is lies? Secondly if you collected Friday, why is it still not at my client if I paid for overnight express.
The order was supposed to be collected on 24 July, yet your driver says it was not available? Then why does a Skynet account manager not call and find out what’s going on. I send numerous amounts of emails and then need to call before anything is done. I expressed how urgent this is yet still nothing?
Why is it when I pay RTT for overnight my client receives it next day, yet Skynet is taking days and blaming every lame excuse under the sun. based on the complaints on Hello Peter I am not the only unhappy client.
How can you say the address is incorrect, I checked it with your consultant and she said it is correct. Plus it’s a delivery address you have delivered to before, so that is lies? Secondly if you collected Friday, why is it still not at my client if I paid for overnight express.
The order was supposed to be collected on 24 July, yet your driver says it was not available? Then why does a Skynet account manager not call and find out what’s going on. I send numerous amounts of emails and then need to call before anything is done. I expressed how urgent this is yet still nothing?
Why is it when I pay RTT for overnight my client receives it next day, yet Skynet is taking days and blaming every lame excuse under the sun. based on the complaints on Hello Peter I am not the only unhappy client.
Dear Lara
We are liaising with you on email and further communication will be done as such.
Dear Lara
We are liaising with you on email and further communication will be done as such.
Judy you have just told me that you wont have an email war over email, so how are you liasing over email? I am shocked that you are the customner care manager and told me to deal with Rush going forward? despite all my email proof expressing how i need help and can anyone get back to me on these deliveries?
Judy you have just told me that you wont have an email war over email, so how are you liasing over email? I am shocked that you are the customner care manager and told me to deal with Rush going forward? despite all my email proof expressing how i need help and can anyone get back to me on these deliveries?