Disgusting Customer Service

I am highly disgusted with the service I received from Skynet.

Firstly my package was sent out for delivery on the 16th of February, I never received it, no phone call, nothing. After following up on the 20th of February (take in mind this is a urgent package) the consultant could not explain why my package was not delivered, but promised delivery on the 21st of February. Once again following up on the package that I now urgently need, it was then communicated to me that my parcel will only be delivered on the 22nd of February. After then explaining that I need the parcel today, I was put through to 5 people, no one could assist me and the last person cut me off. I phoned twice after that and was cut off both times.

Thank you Skynet for nothing! I urgently needed this parcel, and you did not deliver as promised.

Date: Time: Description: Branch: 15/02/2018 21:45 Received In Branch JOHANNESBURG(ELANDS) JOHANNESBURG(ELANDS) 16/02/2018 07:49 Out on Delivery JOHANNESBURG(ELANDS)