Disgruntled / Shocked/ Worst Courier Ever

Worst courier company ever, worst service !!!!!!!!!! They lost legal documents that worth lots of money and all they say is that there is nothing they can do, the departing country says they sent the parcel, and the receiving country says they did not receive the parcel. This is there internal incompetence and they can't help. They even failed to inform us on the day the parcel arrived, but rather inform us days later. Every response was negative. We have asked on numerous occasions to provide footage, from the time it left and they unable to provide this. We asked them to open up a case for the ******/lost/missing documents and they said to my staff telephonically that we must open up a case. that is passing the buck, I explained that the documents was in there possession when it was lost and not in ours, therefore its there responsibility to open up the case, and I am still waiting to hear the Managers response. They are rude to my staff They think they doing us a favor. We might have lost a client because of there incompetence but they don't care.

I am upset, disgruntled and shocked by the attitude and also they never went the extra mile to assist. I want them to have this resolved, they can't even find the parcel, what sort of tracking system they have?