Disgraceful, ***********, Substandard Courier Service

I am extremely disappointed and frustrated with the service I have received from Skynet. Skynet is currently refusing to deliver my parcel and has instead decided to send it back to Mr Price in Durban. I have been informed that this return will take approximately 7 days, after which the parcel will then be sent back to Cape Town for delivery — taking another 7 days. This means I am expected to wait an additional two weeks, unnecessarily, for an order that is already long overdue. This decision is completely unreasonable. The parcel is already in the correct city for delivery, yet Skynet has chosen a process that causes further delays, inconvenience, and frustration for the customer — through no fault of my own. As a customer, I should not be penalised for internal logistics or system issues. This back-and-forth handling of my parcel shows a complete lack of urgency, accountability, and customer care. I expect one of the following to happen immediately: The parcel is delivered to me in Cape Town without being returned to Durban, or A clear written explanation as to why delivery is being refused, along with accountability for the delay caused. If this matter is not resolved urgently, I will have no choice but to escalate this complaint further and reconsider using any retailer or courier that partners with Skynet. This level of service is unacceptable