1 reviews | Active since Sept 2020
Disgraceful Service Delivery
Our company uses Skynet to deliver packages to our Representatives across South Africa. One of my Representatives submitted an order that was invoiced on 24/04/2023. That order was meant to be delivered within 5 business days. My representative is still waiting for her package to be delivered. I've sent numerous emails these last few days trying to have this query resolved and have to package delivered, but I'm getting nowhere. In a recent email, they mentioned that the package will be delivered on 9/05/2023. My representative and her customers are still waiting.
My Area Sales Manager emailed Morné Mills at Skynet to which he did not respond. I don't know what his role is at Skynet, but he doesn't seem to be of any help at all.
I had a similar case in 2022 where an order was meant to be delivered before Christmas. That order was only delivered in January of 2023.
This sort of service is an utter disgrace. I am trying to deliver the best possible service to my representatives and customers, just to have a courier company that messes it all up. This is unacceptable.
Service delivery in South Africa is becoming more and more disgraceful.
Thank you for sharing your feedback. We are extremely sorry to hear about your experience with our company. It’s important to us that our customers are more than satisfied and would like the opportunity to investigate your feedback further. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss this situation. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Please let us know if you prefer that we call or email you to discuss this further and work on a solution that will ensure that this does not happen again.
Yours sincerely,SkyNet Worldwide Express
Thank you for sharing your feedback. We are extremely sorry to hear about your experience with our company. It’s important to us that our customers are more than satisfied and would like the opportunity to investigate your feedback further. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss this situation. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Please let us know if you prefer that we call or email you to discuss this further and work on a solution that will ensure that this does not happen again.
Yours sincerely,SkyNet Worldwide Express
I informed my Area Sales Manager this morning that this package should be returned to our warehouse to be credited because delivery by Skynet is simply not happening. You are making empty promises.
If you as a courier company cannot perform, then business will be taken away from you. The logistics industry is a highly competitive industry.
I informed my Area Sales Manager this morning that this package should be returned to our warehouse to be credited because delivery by Skynet is simply not happening. You are making empty promises.
If you as a courier company cannot perform, then business will be taken away from you. The logistics industry is a highly competitive industry.
Our consultant will be in contact with you to assist.
Yours sincerely,SkyNet Worldwide Express
Our consultant will be in contact with you to assist.
Yours sincerely,SkyNet Worldwide Express