AK
Antonie K
1 reviews | Active since Jun 2014
16 Nov 2022, 13:49
Discusting Lazy service!
My parcel was at their cape town branch on the 16 of november 2022 sceduled for delvery via their tracking. I went on their tracking at 13:20 and my parcel was still not dispatched for delivery. I phoned skynets cape town branch and they advised they only have a physical adress and not a bussiness adress so they couldnt send the parcel out for delivery. This is a lame and lazy excuse!! YOI HAVE CONTACT DETAILS PHONE AND ASK IF THERE IS SOMETHING KEEPING YOU FROM DELIVERING PARCELS. So if I had not phoned my parcel would have stayed there because there is no bussiness adress. I wont recommend skynet they are lazy and dont care for their customers or their own reputation! Stay away
Helpful (0)
Replies (7)0
Replies (7)
Skynet Worldwide Express's replyOfficial
16 Nov 2022, 14:08Dear Antonie Koekemoer
We sincerely regret this misfortunate incident and apologise for any inconvenience this may have caused. We would like the opportunity to talk and investigate your feedback further. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
Yours sincerelySkyNet Worldwide Express
We sincerely regret this misfortunate incident and apologise for any inconvenience this may have caused. We would like the opportunity to talk and investigate your feedback further. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
Yours sincerelySkyNet Worldwide Express
Skynet Worldwide Express's reply16 Nov 2022, 14:08
Official
Dear Antonie Koekemoer
We sincerely regret this misfortunate incident and apologise for any inconvenience this may have caused. We would like the opportunity to talk and investigate your feedback further. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
Yours sincerelySkyNet Worldwide Express
We sincerely regret this misfortunate incident and apologise for any inconvenience this may have caused. We would like the opportunity to talk and investigate your feedback further. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
Yours sincerelySkyNet Worldwide Express
AK
Antonie K's updateReviewer Update
16 Nov 2022, 14:10You can call me.
AK
Antonie K's update16 Nov 2022, 14:10
Reviewer Update
You can call me.
AK
Antonie K's updateReviewer Update
16 Nov 2022, 14:36Apologies business name, not business adress they have the physical adress but say they dont have the business name so they cant deliver. Also waiting on the call. Wont be suprised if these are automated responses.
AK
Antonie K's update16 Nov 2022, 14:36
Reviewer Update
Apologies business name, not business adress they have the physical adress but say they dont have the business name so they cant deliver. Also waiting on the call. Wont be suprised if these are automated responses.
Skynet Worldwide Express's replyOfficial
16 Nov 2022, 14:54Good day Antonie
Our consultant will make contact now to assist.
Yours sincerelySkyNet Worldwide Express
Our consultant will make contact now to assist.
Yours sincerelySkyNet Worldwide Express
Skynet Worldwide Express's reply16 Nov 2022, 14:54
Official
Good day Antonie
Our consultant will make contact now to assist.
Yours sincerelySkyNet Worldwide Express
Our consultant will make contact now to assist.
Yours sincerelySkyNet Worldwide Express
AK
Antonie K's updateReviewer Update
17 Nov 2022, 10:07And again skynet is not delivering after promising they would deliver today the 17/11/2022. After no update I phoned AGAIN and my parcel is AGAIN not out for delivery. NO EXLENATION just im putting you througj to the manager and then the line drops!!!! WORST PATHETIC SERVICE EVER!!!! THIS PLACE IS A CIRCUS
AK
Antonie K's update17 Nov 2022, 10:07
Reviewer Update
And again skynet is not delivering after promising they would deliver today the 17/11/2022. After no update I phoned AGAIN and my parcel is AGAIN not out for delivery. NO EXLENATION just im putting you througj to the manager and then the line drops!!!! WORST PATHETIC SERVICE EVER!!!! THIS PLACE IS A CIRCUS
AK
Antonie K's updateReviewer Update
17 Nov 2022, 10:57Ok so after all Trevor from the cape town branch phoned me and sorted out my delivery. Thank you trevor: he delivered my parcell in person and apologised for the inconveniance caused.
AK
Antonie K's update17 Nov 2022, 10:57
Reviewer Update
Ok so after all Trevor from the cape town branch phoned me and sorted out my delivery. Thank you trevor: he delivered my parcell in person and apologised for the inconveniance caused.
Skynet Worldwide Express's replyOfficial
17 Nov 2022, 12:01Dear Antonie
Thank you for sharing your feedback. We glad to hear that you had a great experience with our staff member. We will be sure to share your feedback with him. Once again, we apologise that you had a frustrating experience and sincerely appreciate your patience with us. I am confident your next experience with us will be up to the high standard that you have come to expect from us.
Yours sincerely
SkyNet Worldwide Express
Thank you for sharing your feedback. We glad to hear that you had a great experience with our staff member. We will be sure to share your feedback with him. Once again, we apologise that you had a frustrating experience and sincerely appreciate your patience with us. I am confident your next experience with us will be up to the high standard that you have come to expect from us.
Yours sincerely
SkyNet Worldwide Express
Skynet Worldwide Express's reply17 Nov 2022, 12:01
Official
Dear Antonie
Thank you for sharing your feedback. We glad to hear that you had a great experience with our staff member. We will be sure to share your feedback with him. Once again, we apologise that you had a frustrating experience and sincerely appreciate your patience with us. I am confident your next experience with us will be up to the high standard that you have come to expect from us.
Yours sincerely
SkyNet Worldwide Express
Thank you for sharing your feedback. We glad to hear that you had a great experience with our staff member. We will be sure to share your feedback with him. Once again, we apologise that you had a frustrating experience and sincerely appreciate your patience with us. I am confident your next experience with us will be up to the high standard that you have come to expect from us.
Yours sincerely
SkyNet Worldwide Express