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Marizan R
1 reviews | Active since Dec 2020
26 Mar 2022, 09:46
DISAPPOINTED WITH SKYNET SOUTH AFRICA’S SERVICE!!
DISAPPOINTED WITH SKYNET SOUTH AFRICA’S SERVICE!! Firstly, I haven’t received a call for delivery. Secondly they delivered my parcel in a town about 700km from me STATING that I have signed and received my parcel (WHICH I HAVENT REVEIVED). Thirdly, after numerous phone calls to skynet “agents” - no one could give me an answer on the situation and someone would’ve phoned me back within a few mintutes, it’s a day later and I am still waiting for the phone call from another skynet agent! Fourthly, they DONT respond to their emails either!
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Replies (5)0
Replies (5)
Skynet Worldwide Express's replyOfficial
28 Mar 2022, 08:52Good day Marizan
We are sorry that your customer experience did not match your expectation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
We are sorry that your customer experience did not match your expectation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Please kindly provide us with your tracking number for investigation.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply28 Mar 2022, 08:52
Official
Good day Marizan
We are sorry that your customer experience did not match your expectation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
We are sorry that your customer experience did not match your expectation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Please kindly provide us with your tracking number for investigation.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's replyOfficial
28 Mar 2022, 10:20Thank you. We will investigate and revert soon.
Yours sincerely
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply28 Mar 2022, 10:20
Official
Thank you. We will investigate and revert soon.
Yours sincerely
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's replyOfficial
31 Mar 2022, 09:56Good day Marizan,
Thank you for contacting us. An agent will contact you soon regarding your parcel.
Yours sincerely
SkyNet SA Customer Service Centre
Thank you for contacting us. An agent will contact you soon regarding your parcel.
Yours sincerely
SkyNet SA Customer Service Centre
Skynet Worldwide Express's reply31 Mar 2022, 09:56
Official
Good day Marizan,
Thank you for contacting us. An agent will contact you soon regarding your parcel.
Yours sincerely
SkyNet SA Customer Service Centre
Thank you for contacting us. An agent will contact you soon regarding your parcel.
Yours sincerely
SkyNet SA Customer Service Centre
MR
Marizan R's updateReviewer Update
11 Apr 2022, 09:44ANY FEEDBACK?????
MR
Marizan R's update11 Apr 2022, 09:44
Reviewer Update
ANY FEEDBACK?????
Skynet Worldwide Express's replyOfficial
12 Apr 2022, 08:50Good day Marizan
Apologies for the late reply. Your complaint will be reviewed and an agent will be in contact soon
Apologies for the late reply. Your complaint will be reviewed and an agent will be in contact soon
Yours sincerely
Skynet SA Customer Service Centre
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply12 Apr 2022, 08:50
Official
Good day Marizan
Apologies for the late reply. Your complaint will be reviewed and an agent will be in contact soon
Apologies for the late reply. Your complaint will be reviewed and an agent will be in contact soon
Yours sincerely
Skynet SA Customer Service Centre
Skynet SA Customer Service Centre