Disappointed with Skynet

On the 4th December 2024 I got an email from Louise from Skynet telling me that the reference collection number for my parcel is so and so and my friend alerted me the following day that the parcel was picked up and that was on the 5th December 2024 and until to date the parcel have not arrived to me and I been calling a million times with no answer or when they answer the call on *** it’s picked up by a lady that transferred a call that never gets through and then cuts off and they don’t call back. The time she transferred to Siya, he was to come back to me and I called back the following day, he even took down my number to say he will even WhatsApp me until today and this is in several days. The past week and this week I been talking to a Jessica that was escalating the issue to Louisa whom doesn’t return my emails until today, the phone was just ringing with no answer.

I don’t even know how to feel right now.