Difficulty in receiving packages

Last year I experienced my first of 2 difficulties receiving my UNISA package through Skynet. I received an SMS from Skynet saying they would be delivering the package that week, but it never turned up. After calling Skynet Durban they informed me that they could not find my house. After 3 or 4 attempts they said they never could find my house and asked me to collect the package from their Marrian Hill depot.<br> I, gain have received an SMS from Skynet on the 2nd July 2015 stating my waybill number and that the package will be delivered within 6 days. Now I've considered that this means 6 business days, and even then the delivered date has come and gone, and I still have not received my package.<br> I called Skynet Durban and spoke to a customer services agent who said she would search for the package, and then hung up on me.<br> I have tracked my package on the Skynet site and it states that it has been received in Durban.<br> I have since tried sending an email to Skynet, but their info email address does not work.<br> I need this package to be delivered to me asap as I am finding it difficult to study online.<br> Please have someone call me to sort this out with an official delivery date.