Did Skynet get their mentoring from SAPO ?

Item: Skynet Worldwide Express
Rating: 1
Author: Selebogo M

Monday: I receive an sms that my parcel will be delivered between 08:00 and 17:00 Driver gets to my address successfully, has issues with my documentation. Fair enough my mistake.

Tuesday: I receive an sms that my parcel will be delivered between 08:00 and 17:00. Driver does not show up. Nothing gets communicated to me. Apparently driver was late.

Wednesday: I receive an sms that my parcel will be delivered between 08:00 and 17:00. Driver does not show up. I decide to call and find out what is going on. After listening to their wonderful hold music for near eterninity I get through. I am told the driver could not find my address. Interesting that they could find it on Monday.

It's a Wednesday as I am writing this review and I have been promised delivery on Thursday. Can't say I am holding my breath.

NB: When I finally got through, the lady who took my call was very professional. She promised to call me back and she did.

Helpful (0)

Replies (1)

Skynet Worldwide Express's replyOfficial

13 Oct 2022, 08:17

Dear Selebogo Molema Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. We strive to provide excellent customer service in a timely manner. Please accept our sincerest apology for delay and inconvenience caused.We understand how frustrating this must be for you. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.

We look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***.

We assure you of our personalised service at all times.
Yours sincerelySkyNet Worldwide Express

Skynet Worldwide Express's reply13 Oct 2022, 08:17

Official