Despicable Appaling Customer Service! CONSUMER WARNING!!!!!

Beyond pathetic! This bunch picked up an item on Monday in Jhb to be delivered to Jhb. Its Friday and I still don't have it. I'm on my 7th telephone call (today) as we speak since they keep losing my call whilst evading my request for an answer. I've tried speaking to all the managers - Herman, Riaan, Pieter, Marcus - not one is available. The item is a deepfreeze and I now have a delivery of frozen produce melting on my kitchen floor in anticipation of this deepfreeze delivery that was promised several days ago. I'm sure this item could have reached the North Pole quicker than its taken to travel 5 km in Johannesburg.