SB
Syzette B
1 reviews | Active since Oct 2016
29 Apr 2021, 13:17
Delivery times Excuses
This mos pathetic laziest courier company I have seen in my life! Waybill was created on 20/04/2021 19:37:13 and Package was out for delivery on 26/04/2021 06:57:18
Each time we call them, there is a different excuse about this and that. The Staff don't even know how their own systems and schedules work!!
Come on... Really? Other people get packages delivered to the same address where I work and they don't have issues?? Is it just a Skynet ISSUE?
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Skynet Worldwide Express's replyOfficial
29 Apr 2021, 15:55 Dear Syzette Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. I assure you of my personalised service at all times.Yours sincerelyLydia
Skynet Worldwide Express's reply29 Apr 2021, 15:55
Official
Dear Syzette Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. I assure you of my personalised service at all times.Yours sincerelyLydia