Delivery not received

Worst delivery company ever.. no contact or whatsoever. Driver claiming that he tried to make delivery and I wasn’t available but he did not make any contact…I spoke to a lady called Hazel at reception who was not willing to help me with anything who just stated that I should speak to Trevor who’s the operations manager who is also unreachable…the service is appalling…I am so disgusted by this since the 8th of December they have received my item but they can’t deliver the item.