Deliver didn't take place

I am really disappointed with Skynet, my parcel was out for delivery on the 28th and I was home the whole day and the parcel was not delivered. Aby visitor needs to get an entary code to access the complex and no driver called me.When I track the parcel this morning it shows that the consignee was not available which is a lie. I urgently need the parcel before the 1st.