Delayed service, here we go again Skynet.

I ordered a package from the UK. The supplier in the UK for some strange reason chooses to use Skynet as its courier. When I tracked the parcel online , waybill number :*** the parcel seems to be at customs since the 07/05/2015. I called the Skynet offices & was told that I should contact the airport branch. I was given the number to the airport branch. It seems as if the phones there are left unattended as it rang continuously. Eventually someone answers put me through to her supervisor Maxine who said she would give me feedback today.<br> <br> No feedback yet & no progress on the online tracking either.<br> <br> This is not the 1st time I have had bad service from this particular courier company.<br> <br> What ever happened to awesome service??