TT
Tshegofatso T
1 reviews | Active since Jun 2020
20 Dec 2021, 16:51
Delayed parcel
Terrible experience spent an hour calling their hotline to trace the whereabouts of my parcel. No one answered the phone even though my parcel was out on delivery on the same day, still didn't receive it on time
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Skynet Worldwide Express's replyOfficial
21 Dec 2021, 10:38 Dear Tshegofatso, Thank you for sharing your feedback. We are sorry that your customer experience did not match your expectations. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment and it’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
An agent has tried to contact you on the posted mobile contact number and I get voicemail. Kindly provide us with the waybill number for which you need assistance.We look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
An agent has tried to contact you on the posted mobile contact number and I get voicemail. Kindly provide us with the waybill number for which you need assistance.We look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Skynet Worldwide Express's reply21 Dec 2021, 10:38
Official
Dear Tshegofatso, Thank you for sharing your feedback. We are sorry that your customer experience did not match your expectations. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment and it’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
An agent has tried to contact you on the posted mobile contact number and I get voicemail. Kindly provide us with the waybill number for which you need assistance.We look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
An agent has tried to contact you on the posted mobile contact number and I get voicemail. Kindly provide us with the waybill number for which you need assistance.We look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre