Delayed delivery

According to the tracking information, my parcel was scheduled for arrival on November 27, 2024. However, as of today, November 29, 2024, I have still not received it. The terrible thing is that this shipment contains items that my six-year-old requires for his graduation tomorrow (30 November 2024). I'm quite dissatisfied with this courier company because I thought it was one of the most renowned in South Africa.