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vettie V

1 reviews | Active since Feb 2017

16 Aug 2017, 09:21

Damage my property and ignore my calls

I had a package delivered to my house by Skynet on 05May 2017. The driver bumped my gate wall and intercom. I was given contact details for his manager(Operations) at the Durban Office by the driver. When I contacted the "manager" he said that I should send him quotes for repairs and he will sort it out. I have sent a quote for repairs on the 31st of May 2017. Since then my calls and messages are either ignored or I am told that he would call me back later... He doesn't! To date, they have not contacted me (despite many many attemps from my side to contact them). Totally unprofessional, Totally ********. Not Happy

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Replies (2)
Skynet Worldwide Express
Skynet Worldwide Express's reply16 Aug 2017, 11:25
Official

Hello Ettienne,

Thank you for your message.

We have addressed your complaint with our Regional Manager. He will be in touch to assist you.

Please accept our apologies for the incident you have described.

Kind Regards

Skynet SA

vV
vettie V's update20 Sept 2017, 12:28
Reviewer Update
Hi Was contacted by Skynet and they apologised to me about the incident and how it was handled. They also said that it would be sorted out ASAP...... Once again numerous calls from my side to these *********** people, saying they will get back to me... THEY DON'T!!! I am now in bad view of my landlord (who will probably not renew my lease due to these damages) More than a month after this reply from Skynet... STILL NO RESPONSE, NO REPAIRS, NO WORRIES. I will have to do the repairs out of my own pocket now! Thanks SKYNET!