Customer Service? We don't do that here.

Item: Skynet Worldwide Express
Rating: 1
Author: Cameron N

Non existent customer service. I tried calling your customer care line, waited 30 minutes and no answer. Your so called message service after pressing "0" is absolutely useless as well. I was sent an sms this morning indicating that my parcel was out for delivery, it's 6pm now and still no delivery. The SMS states that I should ensure that I'm available at the given address, what for if the delivery never arrives? Now I have to make arrangements on another day when you hopefully do decide to deliver my parcel. Really inconsiderate company. I will never use any online retailer that uses your company as a delivery service. Stick to your word, and when you can't, have the decency to communicate it to your customers. Please just get my parcel delivered.

Helpful (0)

Replies (3)

Skynet Worldwide Express's replyOfficial

17 Jan 2022, 08:11

Dear Cameron Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Please kindly provide us with your tracking number.

I look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***.

We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre

Skynet Worldwide Express's reply17 Jan 2022, 08:11

Official

Cameron N's updateReviewer Update

17 Jan 2022, 09:45

Hi, my tracking number is JDG***

Cameron N's update17 Jan 2022, 09:45

Reviewer Update

Hi, my tracking number is JDG***

Skynet Worldwide Express's replyOfficial

17 Jan 2022, 11:15

Thank you. Your complaint will be reviewed and an agent will be in touch with you soon regarding delivery.

Regards
Skynet SA Customer service centre

Skynet Worldwide Express's reply17 Jan 2022, 11:15

Official

Thank you. Your complaint will be reviewed and an agent will be in touch with you soon regarding delivery.

Regards
Skynet SA Customer service centre