Customer Service gone WRONG

I have been expecting a parcel which I ordered at the beginning of the month which was expected to be delivered on the 11th December 2018. Much to my surprise (and excitement) according to the online tracker it stated that it was out for delivery on the 10th December 2018. Then the disappointment set in when firstly nothing arrived on the 10th and when tracking again on the morning of the 11th it showed that delivery was made at 17h27 and signed by ‘i c d’ no name just those three letters. I was home all afternoon and nothing arrived. Okay so give them a call - huh what a joke.... 15 minutes on hold waiting for someone to answer then to be told that you need to contact the Cape Town branch and I would get a call back - no return call received. Now the 12th another 16 minutes on hold to follow up and yet again another promise of a phone call back and still nothing. I asked for a contact number for the Cape Town branch which is redirected to the call center to which I was on hold for 22 minutes by the time I gave up on the call.

This is the second issue with in the space of 2 weeks that I have had... I get it that it’s the end of the year and everyone is busy between Black Friday and Christmas but surely this is when you work your hardest as this is your busy season

No point in sending emails as you get an automated response with more false promises of responding to your request shortly only to get a response 3 days later.

Shocking for an internationally acclaimed courier company.