CS
Carlinke S
1 reviews | Active since Jul 2020
08 Dec 2020, 15:32
Customer Service
I am so disgusted in the PATHETIC service I received from Skynet. I am trying for more than 2 full days to get hold of a customer consultant to assist me with my parcel / custom issue. They dont pick up their landlines and if they do the lack of knowledge is shocking cause there is none other than that they just kill the call, I finally got the Export Manager cellphone number but this person send you straight to voicemail. You can try to send an email but this also does not help much. I highly recommend Michael Kors to make use of a different courier company. My parcels is stuck at customs and I cannot do anything about it.
Helpful (0)
Replies (1)0
Replies (1)
Skynet Worldwide Express's replyOfficial
09 Dec 2020, 09:40 Dear Carlinke Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *********** I assure you of my personalized service at all times.Yours sincerelySkynet SA
Skynet Worldwide Express's reply09 Dec 2020, 09:40
Official
Dear Carlinke Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *********** I assure you of my personalized service at all times.Yours sincerelySkynet SA