*********** courier company

My Shein parcel was supposed to be delivered on Saturday the 6/12/2025 as per sms and Shein app but nothing then on Monday there was no attempt to deliver at all. I called Tuesday and they said it's out on delivery but nothing. I called on Wednesday and they said it was out for delivery and I got messages stating it would be delivered but nothing even though the escalation dept spoke to the driver who confirmed it will be delivered after 14:30. I called today Thursday 11/12/2025 in the morning and asked for escalations and they spoke to the driver who said it will be delivered between 14:00 and 14:30 but by 16:18 it hadn't arrived and the consultant said he'd call the driver at 12:30 and call me back but didn't so I called the same dept at 14:18 and asked for escalation dept again and the same consultant answered and called the driver again and then said the driver said it will be delivered between 17:00 and 18:00 so I told him I'm sick and tired of wasting my airtime and time and I want to speak to a manager. He put me on hold for a long time until I got cut off so I called again and Luke in the customer service answered and I asked to speak to a manager in the escalation dept and he said there's no direct line so he asked for my tracking number and then wasted more of my airtime by telling me what it says on the system each day it was supposed to be delivered so I told him I don't want to speak to him, I want to speak to a manager so he put me on hold and guess what happened after a few minutes again.... I GOT CUT OFF!!! If I could give them a 0 star rating I would. Buffalo and Imile couriers are much more efficient