Costumer service and support not a priority

Skynet has been the worse courier company i have delt with in over 3 year of sending packages. Packaged was picked up from me on 27 Jun 2022 going to Cape town from JHB. they are saying they hasn't picked it up send them proof of collection and a screenshot that the package was indeed. scanned at Elandsfontein later on 27 Jun 2022. Daily follow up ups since 29 jun till 12 Jul. No remorse for costumer service or statisfaction.... Escalated... escalated.... My client climbing down my throat and im just here making phone calls on my own account. Call back ? Nope. 2 days without hearing anything call again just get an answer of its been escalated.