MM
Mpho M
1 reviews | Active since Nov 2019
20 Dec 2021, 19:47
‘Cosignee Not Available’ and lack of communication
I waited the entire day at home for my parcel to be delivered and still, your drivers did not send any communication nor try calling me. When I track where the parcel is around 6 PM to find out what's happening, I get the message that the ‘Consignee was not available.” HOW when I am home all the time. Your drivers did not even bother to call me, and I find that lack of communication from them keeps delaying my parcel from being delivered to me.
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Replies (2)MM
Mpho M's updateReviewer Update
21 Dec 2021, 08:10There’s no sign that my parcel will be delivered today, but the parcel is ‘out on delivery’ since 20/12/2021 | 07:25:45. Your customer service line rings without any agent picking up. This is appalling and botherline unprofessional.
MM
Mpho M's update21 Dec 2021, 08:10
Reviewer Update
There’s no sign that my parcel will be delivered today, but the parcel is ‘out on delivery’ since 20/12/2021 | 07:25:45. Your customer service line rings without any agent picking up. This is appalling and botherline unprofessional.
Skynet Worldwide Express's replyOfficial
21 Dec 2021, 14:48Dear Tshegofatso,
Thank you for sharing your feedback. We are sorry that your customer experience did not match your expectations. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment and it’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
An agent has tried to contact you on the posted mobile contact number and got voicemail. Your parcel is out on delivery today. Please advise should this not be delivered and I will address with the branch.
An agent has tried to contact you on the posted mobile contact number and got voicemail. Your parcel is out on delivery today. Please advise should this not be delivered and I will address with the branch.
We look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply21 Dec 2021, 14:48
Official
Dear Tshegofatso,
Thank you for sharing your feedback. We are sorry that your customer experience did not match your expectations. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment and it’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
An agent has tried to contact you on the posted mobile contact number and got voicemail. Your parcel is out on delivery today. Please advise should this not be delivered and I will address with the branch.
An agent has tried to contact you on the posted mobile contact number and got voicemail. Your parcel is out on delivery today. Please advise should this not be delivered and I will address with the branch.
We look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre