Complaint: Poor Service Skynet Delivery Service

I am very unhappy with their service, I am waiting for a parcel that was scanned out for delivery on 9th of December 2020 from avon. I was tracking my parcel online and it showed that the system was updated last on the 10th December 2020. Nothing further was updated. I called Avon Head Office on 2020-12-14, to tell them I have not yet received my parcel, they called the courier company and inform me that the driver could not complete his deliveries and my parcel was just left, Avon representative indicated to me that they put in a request for urgent delivery, till date nothing, no system update, I called Skynet and have been keeping on line for more than 20 min, no operator answered, the same with the Pretoria branch, this is very unprofessional from them, very poorly service delivery.