Complaint

I bought a Smart TV for my family then book for collection and paid for it I even specify that it's fragile. But they never came the day they supposed to collect, I have to complain before they came the following day. What I hate the most when they deliver the package it was damaged which mean broken as if they putted something heavy on top of it, the carrier guy said they were not aware it's fragile even though there is stickers all over the package. I complained but no response from them even now. They just returned and take the Smart TV with them. This is the poorest service ever in the world. Now my family don't have TV because of carelessness from Sky net carrier