TM
TB M
1 reviews | Active since Jun 2021
26 Jan 2022, 22:06
Complain
Poor service 😱 I’ve bought a parcel online on the 19th and they’ve called me on Monday claiming that on Tuesday I’ll receive my parcel but till today nothing received. The boring part it’s that on Monday the delivery guy called seeking for the directions to my work and he kept me waiting till late without any response.
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Skynet Worldwide Express's replyOfficial
27 Jan 2022, 09:38Dear TB Makopo Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. We will address this with our delivery branch. Kindly note your parcel will be delivered today Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Skynet Worldwide Express's reply27 Jan 2022, 09:38
Official
Dear TB Makopo Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. We will address this with our delivery branch. Kindly note your parcel will be delivered today Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre