Claiming to delivery when it is not the case

I am a UNISA student and have experienced nothing but horrible service from Skynet thus far.<br> <br> My study material was assigned for delivery yesterday. At 19.00 I checked the status of my delivery online and the notes were: returned consignee not available. That is absolutely not true! I have someone at home the entire day and I was home at the time stipulated online.This morning I called the company on ***, explained my story and was told I had to speak to the manager, thereafter I was transferred to a number which does not even ring and after a few seconds, the call gets disconnected.I phoned back again and exactly the same thing happened. Thereafter, I phoned head office :*** What a joke! The person who answered asked me to hold before I could even speak and thereafter just gave me the number of Cape Town without even listening to me. I said I phoned them and they did not assist. She just continued to give me another number for Cape Town. <br> If your institution aims to make money off Unisa by claiming to falsely re-deliver goods! Don't do so at the detriment of my studies!