Charlene Wonderlik needs to do her job correctly and acknowledge her fault has caused 3 month delay

I have been waiting for my package to arrive from Samsung firstly, Skynet emailed me, sayign they cannot get hold of me i told them impossible my phone is on, this email came from Charlene Wonderlik she showed me my address was listed as Western cape when i am in Johannesburg i then called call c Westgate to give them hell about using the incorrect address, they were on the line with me trying to sort it out but it was Skynet that was in the wrong in this same email she asked me to confirm my phone numebr , which i did, i got another email from Charlene Wonderlik with a screenshot and my last digit on my number was incorrect, and i advised her of it still waiting for my delivery, i messaged samsung directly on whatsapp and had to confirm my number, when using my correct number samsung could not allocate me, when i used the incorrect number provided by Charlene Wonderlik it worked. i emailed Charlene Wonderlik again, to ask where muy package is, she advised it was sent back as they could not get hold of me. of course they could not get hold of me on the incorrect number!!! when i asked her why she did not change it she had false excuses i showed her screen shots of her emails with the incorrect telephone number and my requests for it to be changed now samsung still cannot deliver as a result and she needs to take accountability for not changing my number, my package being redirected back as this is all a direct result of her not updating my number i have requested for on multiple occasions if i do not recieve my package i will hold Charlene Wonderlik responsible as until my items are in my possession this is theft if the courier company had my correct number as reqeusted i would have my items i am waiting since 19 october for this and if Charlene Wonderlik simply did her job and corrected my phone number i would not have all this stress of 1 million emails to Cell c, Skynet as well as samsung this has taken up my time, my sanity and not to mention my airtime i need to have my items sent to me immediatly, i need a written appology and need to be reimbursed for the waste of my airtime on all of this