Call center lies to their customers

I received an sms this morning saying they'd delivery today.

At midday I called to ask if they know what time about, they said they couldn't get hold of the driver but have escalated and will call me back.

4:15pm I call again, this time after a long hold they could get hold of the driver and I was told they'd be here in 15 minutes... naturally I wait a little longer. After an hour I try call back and obviously they are now closed for the day... it's 6pm now and I'm still waiting for "in 15 minutes" which was meant to be by then at 4:35pm.