Bridgette and DEO (Skynet should really consider the two of you)

I called ***, and spoke to the escalations department. Time of call and still on hold after speaking to DEO (15:26) on hold for over 14 Minutes and still on hold while i type this. The customer service provided by DEO is atrocious. I am shocked as to how there are agents in an escalations department that behave in such a manner. I called 3 times, and still no assistance or clarity on my query. Bridgette and DEO from the escalations team. You really need to work on your customer service and I dont wish the same experience you give your clients on you. #DISGUSTED