1 reviews | Active since Oct 2022
BEWARE! Use at your own risk. Completely useless.
Wow, ********** "service". I wish I had read the reviews before trying to use Skynet.
Thursday, 27 October I booked courier collection for the next day between 10am and 4pm. By 4.15pm no on had arrived. I called their support number and held on for nearly 15 minutes while the consultant tried to get hold of the driver. Eventually she said she would have to phone me back. She didn't.
I presumed they would collect on Monday. I emailed support on Monday morning. It's now 5.15pm and they have still not gotten back to me. I then contacted their Whatsapp number. Someone did get back to me and said it appears there was no one home when the driver arrived. Blatant lie! 2 of us where here all day. They then said they would arrange for a collection today and would get back to me. After 2 hours of waiting I messaged them to find out what was going on. They said they would follow up with Cape Town Branch and driver. But again they could not get through to the driver.
Eventually I requested the collection be cancelled as I was not prepared to hand the package over to a company who was this useless.
I definitely will not be using them again.
We apologise that your experience did not match your expectations. We set a high standard for ourselves, and we're sorry to hear this was not met in your interaction with our business. We would like the opportunity to look further into your query.
Please let us know if you would prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***.
Yours sincerelySkyNet Worldwide Express
We apologise that your experience did not match your expectations. We set a high standard for ourselves, and we're sorry to hear this was not met in your interaction with our business. We would like the opportunity to look further into your query.
Please let us know if you would prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***.
Yours sincerelySkyNet Worldwide Express
Unfortunately it's too late, you've lost me as a customer. I need a reliable courier company for my business. You have some serious staff issues and you'll keep losing customers if you don't do something about it.
Unfortunately it's too late, you've lost me as a customer. I need a reliable courier company for my business. You have some serious staff issues and you'll keep losing customers if you don't do something about it.
We are sorry to hear that. We value your opinion and will take every measure to ensure that it does not happen again. Thank you for taking your time to give us feedback. It helps us to do better.
I am confident your next experience with us will be up to your expectations.
Yours sincerelySkyNet Worldwide Express
We are sorry to hear that. We value your opinion and will take every measure to ensure that it does not happen again. Thank you for taking your time to give us feedback. It helps us to do better.
I am confident your next experience with us will be up to your expectations.
Yours sincerelySkyNet Worldwide Express
