TG
Thato G
1 reviews | Active since Apr 2021
20 Apr 2021, 16:44
Bad service the agents are rude they literally laugh when you on the phone trying to get assistance
These guys service is very very bad Bad is even an understatement The agents are rude and they giving me a run around since last week Friday I really wouldn't recommend these people to anyone When I call again they tell me that they have knocked off what's that Nonsense service
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Replies (1)
Skynet Worldwide Express's replyOfficial
21 Apr 2021, 06:19Dear Thato Garekoe
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
I look forward to hearing from you.
Please do not hesitate to connect with me at any time on *** or ***
I assure you of my personalised service at all times.
Yours sincerely
Thea Wright
***
Skynet Worldwide Express's reply21 Apr 2021, 06:19
Official
Dear Thato Garekoe
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
I look forward to hearing from you.
Please do not hesitate to connect with me at any time on *** or ***
I assure you of my personalised service at all times.
Yours sincerely
Thea Wright
***