Bad service skynet

I am waiting for an item that i renewed on my bank app the 1 of May already.The parcel was out for delivery on the 6 of May and it is the 15 of May today i have called the skynet customer care number 4 times already and everytime i am told i must hold on they will call the driver and then they come back and say they dont get the driver.My 21 days are approaching and i am still waiting for my package.I have checked my camaras everyday and my place is always accopied and no delivery.