MS
Marinda S

1 reviews | Active since Oct 2015

18 Jan 2018, 14:56

Bad Service / Not responding to e-mails / Not even answering phone calls.

Bad Service / Not responding to e-mails / Not even answering phone calls. Send 2 e-mails yesterday, no response. Phone them 8 times this morning to collect an parcel from our company, contact person (Mavis) 4 times, reception 4 times - just to be cut-off. They won't even apologise - told me Mavis was running late this morning. OK - what about my e-mails send to her YESTERDAY?

Poor - poor - poor service!!!!!!!!!!!!

0
Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply18 Jan 2018, 15:12
Official

Hello Marinda,

Please accept our apologies for the incident you describe. We take Customer Service very seriously and will certainly take this further on your behalf.

We have addressed your complaint with the Manager of the Department and will ensure that this is addressed.

Kind Regards

Skynet SA