Bad service from SkyNet domestic deliveries

I ordered a package from Temu and they using SkyNet for the domestic delivery. I paid the custom tax April 3, 2025. The tracking number is ***. Since April 6, there has been no further update on the tracking information. The last update om April 6, at 17:04:58 the description on the tracking information was 507 sent to FF. As from then no one can tell me what happened to the package. I've called and emailed many times without any responses. I called again April 22 and was assured that a mail would be sent to send the package which has to be shipped to Bloemfontein. Nothing happened. I called again yesterday and the same story was told to me again, that they will sent an email that the package must be delivered to my address in Bloemfontein. I am now asking Hellp Peter to please help me receive the package.