Bad service from SKYNET!!

Shocking - Truly Shocking Non-Service received from Skynet. My TEMU package was due for delivery latest 16 May. Contacted customer service on Monday, Tuesday, Wednesday, Thursday and Friday (19-23 May) and spent a total of 69 minutes trying to get my parcel delivered. You phone the call centre and they put you on hold to speak to the manager and then they just leave the call without returning to the customer!!!!! Super frustrating!!! Eventually logged a request for refund on Friday afternoon after the manager Michelle failed to contact me for 3 hours (it was communicated to me that she will call me back within the hour to provide an update). Followed up via email again yesterday afternoon and to date Tuesday, 28 May (08h30) NOBODY FROM SKYNET HAS CONTACTED ME (I even attached my call log into an eamil to proof that nobody phoned me on my mobile). I now have no confidence in Skynet as a courier company. I've never had this problem with Buffalo Logistics & Fastway. ALL I EXPECT IS FOR MY PARCEL TO BE DELIVERED!!!!! In this case A REFUND!!!!!!