BAD SERVICE FROM SKYNET

We've received a very bad service from Skynet, we ordered two products from Hifi Corporation which were supposed to be delivered by two different couriers. They were both dispatched on the 24 March of which the other courier did deliver with no hassles. But Skynet when we start tracking the parcel why isn't it delivered they said consignee not available. Then on the 25 March it was dispatched again at Elandsfontein at 5h30m am it never arrived with no phone call nothing but system was updated as bad address. Today 28 March 06h20 it was dispatched around 10h00 am I called the courier guy to confirm if they are coming to arrange someone to be able to sign for the parcel. Courier representative confirmed that they will be here before 12h00 midday then after 1h00 I called and he said he has a puncture but he will make sure they deliver the parcel as they were 8 minutes away from my place. To my surprise at 16h00 I received a call from a different person telling me that they are at the gate, and when we got at the gate there was no one. Then when I call him he said he was at the boom gate and then all of sudden when I call again I offered to send him a GPS he said the GPS will get him lost and when I ask how is that possible he said is just doing me a favour by bringing a parcel as he is not a driver.