dD
debbie D
1 reviews | Active since Jul 2017
24 Dec 2021, 15:13
Bad service
I was contacted because they had the wrong suburb (sender gave wrong info) and corrected it. Was told it would be delivered 2 days later. Was not delivered again because of “incorrect address” which they obviously didn’t change before sending out again. Tried customer service 3 times for 2 hours in total but their phones never get answered. I now have to wait another 4 days to try sort this out because of all the Christmas holidays. I use couriers very frequently and never have issues like this.
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Replies (1)
Skynet Worldwide Express's replyOfficial
28 Dec 2021, 08:43Dear Debbie,
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Kindly advise if your parcel has been delivered or provide your waybill number for us to assist in resolving.
I look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply28 Dec 2021, 08:43
Official
Dear Debbie,
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Kindly advise if your parcel has been delivered or provide your waybill number for us to assist in resolving.
I look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre