Bad service

I am extremely disappointed with the service I received from Skynet. My father ordered discs from a third party, and Skynet was responsible for delivering the parcel. On 20 February 2026, I received a message stating that delivery would take 2–5 days. However, after numerous follow-ups and several calls, the parcel was only delivered on 05 March 2026 at 16:30.

Throughout this process, I had to call multiple times just to get assistance. Most of the agents I spoke to showed no sense of urgency regarding the matter, even though the discs were very urgent. In fact, one agent even dropped the call on me without providing any solution. The only helpful interaction I had was with the last agent, who finally assisted after I suggested that the matter be escalated.

Unfortunately, it felt like many of the other agents were simply giving misleading information to dismiss the issue, as no real action appeared to be taken. The Durban branch took an unreasonably long time to deliver the parcel, even after I changed the delivery address to my work address, which is closer.

To make matters worse, the parcel was not handed directly to me but was left with someone else at my workplace.

Based on this experience, I cannot recommend Skynet to anyone who needs urgent deliveries or values reliable communication. The lack of urgency, poor customer service, and delays were extremely frustrating.